Responsible
Gaming at
hbaji app
hbaji app is committed to providing a safe, fair, and enjoyable gaming environment for all players in Bangladesh. Our responsible gaming framework gives you the tools and guidance to stay in full control of your play at all times.
Our Commitment to Safe Play
At hbaji app, responsible gaming is not an afterthought — it is a core pillar of how we operate. We believe that entertainment should remain enjoyable, and that every player in Bangladesh deserves a gaming environment built with their long-term wellbeing in mind. Our platform has been designed from the ground up to give players meaningful control over their gaming behaviour, spending, and time spent on the platform.
hbaji app actively promotes responsible gaming through accessible player tools, transparent information, trained support staff, and a strict 18+ age policy. We take our duty of care to our players seriously and continuously review our policies and practices to meet the highest standards of player protection in the online gaming industry.
Gambling is a form of entertainment, not a guaranteed source of income. All games offered on hbaji app — including cricket betting, live casino tables, slots, Dragon and Tiger, and Treasure Boat Fishing — involve an element of chance. The house maintains a statistical edge in all games, and past results do not predict future outcomes. We strongly encourage all players to approach gaming with this understanding and to set clear personal limits before they begin playing.
Important Reminder: If gambling is no longer fun and is causing stress, financial strain, or conflict in your personal relationships, please use our self-exclusion tools or contact our support team immediately. Help is always available at hbaji app — you are never alone.
Fair Play Certified
All games on hbaji app use certified Random Number Generator (RNG) technology to ensure every outcome is genuinely random and cannot be manipulated by the platform or the player.
24/7 Support for Players
Our support team is available around the clock, every day of the year, via live chat and email. Responsible gaming queries receive priority handling by trained support staff.
SSL-Secured Platform
All player data, financial transactions, and account activity on hbaji app is protected by SSL/TLS encryption, keeping your personal information completely secure at all times.
Age Verification Required: All new hbaji app accounts are subject to mandatory age and identity verification before deposits and withdrawals are permitted. Documents accepted include National ID (NID), passport, and driving licence.
Age Restriction — 18+ Policy
hbaji app operates an absolute minimum age policy. Players must be 18 years of age or older to register an account, make any deposit, participate in any game, or claim any promotional offer on the hbaji app platform. This policy is non-negotiable and applies to every player in Bangladesh regardless of circumstances.
We implement multiple layers of age verification to enforce this requirement. At registration, players are required to declare their date of birth. Before any financial transactions are processed, players must complete our Know Your Customer (KYC) verification by submitting a valid government-issued identity document, such as a Bangladesh National Identity Card (NID), passport, or driving licence.
If at any point hbaji app has reasonable grounds to suspect that a player may be under 18, we reserve the right to suspend the account immediately, freeze any funds held, and request additional verification documentation. Any account found to belong to a person under 18 will be permanently closed and any winnings forfeited in accordance with our Terms and Conditions.
- Players must be 18 years or older to use hbaji app
- Date of birth is verified at registration via government-issued ID
- Accounts suspected of belonging to minors are suspended immediately
- Winnings on underage accounts are forfeited per our Terms & Conditions
- Parents and guardians are encouraged to use parental control tools
- hbaji app does not knowingly allow minors to access any gaming content
Recognising Problem Gambling
Problem gambling can affect anyone, regardless of income, background, or experience level. It often develops gradually over time, which makes early recognition critically important. hbaji app encourages all players to be honest with themselves about their gaming behaviour. The following warning signs may indicate that gambling has moved beyond healthy entertainment and is becoming a problem.
If you recognise any of the signs below in your own behaviour, or in the behaviour of someone you know, we strongly encourage you to use the responsible gaming tools available on hbaji app or to reach out to a professional support organisation. Acting early makes recovery far more straightforward.
Seek Help Immediately If: You are gambling with money needed for food, rent, bills, or your family's welfare. This is a clear sign that gambling has become a serious problem and professional support is needed right away. Contact our support team or a helpline listed in the Support section below.
Chasing Losses
Continuing to gamble in an attempt to win back money that has already been lost. This behaviour typically leads to greater losses and increased financial stress over time.
Loss of Time Awareness
Spending significantly more time gambling than intended, losing track of how long sessions last, or finding it difficult to stop playing once you have started.
Neglecting Relationships
Prioritising gambling over family, friends, work, or other social commitments. Withdrawing from relationships or becoming secretive about gambling activity.
Borrowing to Gamble
Taking loans, borrowing money from family or friends, or using credit to fund gambling activity. Feeling financial pressure or accumulating debt due to gambling.
Mood Dependent on Outcomes
Experiencing extreme emotional highs after winning and severe lows after losing. Feeling irritable, anxious, or depressed when not gambling or when attempting to stop.
Hiding Gambling Activity
Lying to family members or close friends about how much time or money is spent on gambling. Feeling shame or guilt but continuing to gamble despite these feelings.
Self-Assessment Checklist
The following questions are designed to help you honestly evaluate your current relationship with gambling. This is not a clinical diagnostic tool — it is a personal reflection exercise. Answer each question honestly and consider how many apply to your recent gambling behaviour.
Understanding Your Score
Use the guide below to interpret your answers:
- 0 answers apply: Your gambling behaviour appears to be within healthy limits. Continue monitoring your play using hbaji app's built-in tools.
- 1–2 answers apply: Some early warning signs may be present. Consider setting deposit limits or taking a short break using the time-out feature.
- 3–4 answers apply: Your gambling may be becoming problematic. We strongly recommend activating a cooling-off period and speaking with our support team.
- 5 or more apply: These responses indicate significant problem gambling behaviour. Please use our self-exclusion tool and contact a professional support organisation immediately.
Confidential Support: All responsible gaming interactions with the hbaji app support team are treated with complete confidentiality. Reaching out for help will not result in your account being penalised. We are here to support you, not to judge you.
Responsible Gaming Tools
hbaji app provides a comprehensive set of responsible gaming tools that give you direct control over your gambling activity. All tools are available in your account settings and take effect immediately upon activation. You do not need to contact support to use them — they are designed to be self-serve, quick, and easy to activate at any time.
Deposit Limits
Set a maximum deposit amount per day, per week, or per month. Once your limit is reached, further deposits will be blocked until the period resets. Limits take effect immediately when set and any request to increase a limit is subject to a mandatory 24-hour cooling-off period before the increase is applied.
Go to Account Settings → Responsible Gaming → Deposit Limits. Enter your chosen limit and confirm.
Loss Limits
Set a maximum net loss threshold over a daily, weekly, or monthly period. Once your loss limit is reached, you will be unable to place further bets until the period resets. This tool is particularly useful for players who want a hard financial safety net in addition to deposit controls.
Go to Account Settings → Responsible Gaming → Loss Limits. Choose your period and enter your maximum acceptable loss.
Session Time Limits
Set a maximum duration for individual gaming sessions. When your session time limit is reached, hbaji app will display a warning and, if you choose, automatically log you out. This feature helps prevent extended sessions that can make it harder to maintain perspective on spending and time.
Go to Account Settings → Responsible Gaming → Session Limits. Set your preferred session duration and choose your preferred action on expiry.
Reality Checks
Activate periodic on-screen reminders during active gaming sessions. Reality check notifications display how long you have been playing and how much you have won or lost during the session, giving you a clear, factual picture of your activity at regular intervals you define.
Go to Account Settings → Responsible Gaming → Reality Checks. Choose a notification interval (e.g., every 30 or 60 minutes).
Time-Out / Cooling-Off
Take a short, enforced break from hbaji app for a period of your choosing — from 24 hours up to 6 weeks. During a time-out, your account is suspended and you cannot log in, deposit, or place bets. The time-out cannot be reversed once activated, ensuring it delivers a genuine break.
Go to Account Settings → Responsible Gaming → Time-Out. Select your break duration and confirm activation.
Activity History
Review a full, detailed history of your deposits, withdrawals, bets placed, and session durations at any time from within your account. Transparent access to your own data is an essential tool for honest self-evaluation of your gambling habits and spending patterns.
Go to Account Settings → Transaction History or Bet History to view all activity associated with your account.
All Tools Are Immediate: Limits, time-outs, and cooling-off periods take effect instantly when activated. Requests to increase a limit or shorten a cooling-off period are subject to mandatory waiting periods to protect you from impulsive decisions. Decreasing a limit or extending a cooling-off period takes effect immediately.
Self-Exclusion Programme
Self-exclusion is the most powerful responsible gaming tool available on hbaji app. If you feel that gambling is causing serious harm to yourself or your family, or if you simply want to stop gambling for an extended period, self-exclusion allows you to permanently or temporarily close your hbaji app account and block all access to the platform.
Unlike the shorter time-out feature, self-exclusion periods start at a minimum of 6 months and can extend to 1 year, 2 years, 3 years, or permanently. Once a self-exclusion is activated, it cannot be reversed within the minimum period — this is a deliberate and important protection. hbaji app will close your account, restrict access, and void any active bonuses. Remaining account balances will be returned to your registered payment method (bKash, Nagad, or Rocket) after standard verification.
During a self-exclusion period, hbaji app will suppress all promotional communications to your registered email address and mobile number. We ask players who have self-excluded to refrain from attempting to open new accounts on the platform — doing so is a violation of our Terms and Conditions and any such account will be closed immediately upon detection.
- Minimum exclusion period: 6 months
- Longer options: 1 year, 2 years, 3 years, or permanent exclusion
- Account access is fully blocked for the entire exclusion period
- All marketing communications are suspended immediately
- Remaining balance is returned to your registered payment method
- Active bonuses are voided upon self-exclusion activation
- Creating new accounts during exclusion violates Terms & Conditions
- To reinstate after a minimum period, a formal request and review process applies
How to Self-Exclude: To activate self-exclusion, contact our support team directly via live chat or email at [email protected] with the subject line "Self-Exclusion Request". A trained support agent will guide you through the process immediately. Self-exclusion requests are treated as the highest priority and processed within 24 hours of receipt.
Self-Exclusion at a Glance
| Period | Reversible? | Marketing Stopped? |
|---|---|---|
| 6 Months | No | Yes |
| 1 Year | No | Yes |
| 2 Years | No | Yes |
| 3 Years | No | Yes |
| Permanent | Never | Yes |
Returning After Self-Exclusion
Players wishing to reinstate their account after a non-permanent self-exclusion period must submit a formal reinstatement request to [email protected]. A mandatory 7-day review and reflection period applies before any reinstatement is processed. hbaji app reserves the right to conduct a welfare check before reinstatement is approved.
Support & Help Resources
If you believe gambling has become a problem for you, or if someone close to you is struggling with gambling-related harm, please do not wait to seek help. Support is available from hbaji app directly and from a range of professional organisations. Speaking to someone about a gambling problem is a sign of strength, not weakness — and early intervention dramatically improves outcomes.
hbaji app's own responsible gaming support team is available 24 hours a day, 7 days a week. Our trained agents can help you activate any player tool, process a self-exclusion request, or simply listen and provide guidance on next steps. We are also able to refer you to professional counselling services where appropriate.
Beyond the hbaji app platform, we encourage players in Bangladesh to reach out to mental health and addiction support services. Gambling disorder is a recognised condition that responds well to professional treatment, including cognitive-behavioural therapy (CBT) and peer support programmes. You do not need to be in crisis to seek support — early conversations with a counsellor can prevent a problem from escalating.
hbaji app Support Team: Our responsible gaming specialists are available at [email protected] or via 24/7 live chat on the platform. Use the subject line "Responsible Gaming Help" for priority handling. All enquiries are handled with full confidentiality and without judgement.
In a Crisis? If gambling is causing you to consider self-harm or harming others, please contact the National Mental Health Helpline (Kaan Pete Roi) at 01779-554391 or visit your nearest hospital emergency department immediately. Your wellbeing is the priority above all else.
Live Chat Support
Available 24/7 directly on the hbaji app platform. Connect with a responsible gaming specialist instantly, any time of day or night.
Email Support
Send your query to [email protected] with the subject "Responsible Gaming Help". Responses within 3 hours around the clock.
Mental Health Helpline
Kaan Pete Roi, Bangladesh's mental health support line, can be reached at 01779-554391 for confidential counselling support.
National Institute of Mental Health
NIMH Dhaka provides professional psychiatric and addiction treatment services. Located in Sher-E-Bangla Nagar, Dhaka.
Protecting Minors
hbaji app takes the protection of minors extremely seriously. Online gambling is strictly for adults aged 18 and over, and we use all reasonable technical and procedural measures to prevent anyone under that age from accessing our platform. However, we also recognise that parents and guardians play a critical role in keeping children safe online.
If you share a device, computer, or mobile phone with children or young people, we strongly recommend taking the following precautions to ensure they cannot access hbaji app or any other gambling platform. Parental control software can be an effective additional layer of protection alongside the age verification measures we enforce at the platform level.
- Always log out of your hbaji app account when you have finished a session, especially on shared devices
- Never save your login credentials in a browser or password manager on a shared or family device
- Use a strong, unique password for your hbaji app account that children cannot guess
- Consider installing parental control software such as Net Nanny, Qustodio, or built-in device controls to restrict access to gambling sites
- Talk openly with young people in your household about the risks of underage gambling
- If you suspect a minor has accessed a gambling platform, report it immediately to the platform's support team
Report Underage Access: If you have reason to believe a minor has registered or is accessing an account on hbaji app, please contact our support team immediately at [email protected] with the subject line "Underage Account Report". We will investigate and act without delay. The safety of children is a non-negotiable priority for hbaji app.
Recommended Parental Control Tools
The following software options are widely used and available for devices commonly used in Bangladesh:
- Net Nanny: Web filtering and screen time management for Windows, Mac, Android, and iOS devices
- Qustodio: Comprehensive parental controls with detailed activity reports and app blocking features
- Google Family Link: Free parental controls for Android devices, allowing app approval and screen time management
- iOS Screen Time: Built-in Apple feature allowing content restrictions and app limits on iPhone and iPad
- Router-level filtering: Many home routers support DNS-based content filtering to block gambling sites across all devices on the network
Account Security Tips
Keep your hbaji app account secure by enabling two-factor authentication, using a unique strong password, and never sharing your login credentials with anyone — including family members. Your account is for your personal use only.
Enjoy hbaji app — Safely and in Control
Now that you know the tools and resources available, explore hbaji app's full range of games with confidence. Set your limits, play within your means, and have fun.